Support

We usually answer within 2 business days.

Common questions

I lost my progress. Can I get it back?

Woodlock saves your progress on your phone. If you delete the game or change phones, progress may be lost. Write to us with your device model and we'll help where we can.

How do I get a refund?

Purchases go through Google Play or the App Store, so refunds are handled by them. On Google Play, open your Order history. On iPhone, go to reportaproblem.apple.com.

I found a bug.

Thank you. Email us what happened, your phone model and system version, and a screenshot if you have one.

Can I suggest a puzzle?

Yes, please. Ideas from players are always welcome.